Return and Refund Policy

Return and Refund

TABLE OF CONTENTS
1. Returns
We understand that there may be situations where you need to return a software product purchased from Dynsimulation technologies PVT LTD. We strive to make the return process as simple and straightforward as possible. Please review the following guidelines for returning software products:
  • Software returns are eligible within 90 days from the date of purchase.
  • To initiate a return, please contact our customer support team at info@dynsimulation.com with your order number and a brief explanation of the reason for the return.
  • Returned software products must be in their original condition, with all accompanying documentation and packaging.
    • 2. Refunds
    Our refund policy aims to provide you with a hassle-free experience if you're not completely satisfied with your software purchase. Here are the details of our refund process:ed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
  • Refund requests must be made within 90 days from the date of purchase.
  • To request a refund, please contact our customer support team at info@dynsimulation.comwith your order number and a clear explanation of why you're requesting a refund.
  • Once your refund request is approved, refunds will be processed using the original payment method. Please allow 90 days for the refund to be reflected in your account.
    • 3. Eligibility for Returns and Refunds
  • Returns and refunds are applicable only to software products purchased directly from Dynsimulation technologies PVT LTD.
  • Customized or personalized software products may not be eligible for returns or refunds, depending on the extent of customization.
  • Products obtained through promotions, giveaways, or third-party partnerships may have specific return and refund policies. Please refer to the terms and conditions provided with those products.
    • 4. Exceptions
    There are certain situations where returns or refunds may not be granted:
  • If the return request is made after the specified return period.
  • If the software product has been used, modified, or tampered with after purchase.
  • If the request for a refund does not meet the criteria mentioned above.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
    • 5. Contact Us
    If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at info@dynsimulation.com. We're here to assist you and ensure your satisfaction with our software products.
    Dynsimulation technologies PVT LTD
    Plot 26/N/4, Shivaji Nagar, Govandi
    Mumbai, Maharashtra 400043
    India